golds Privacy Policy

golds is an online entertainment and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains how golds collects, processes, stores, and where necessary shares your personal information with third parties.

This Policy applies to the golds website, mobile application, and all products within our services. By using our services or opening an account, you confirm that you have read and agreed to the terms of this Policy.

Our Terms and Conditions apply alongside this Privacy Policy — reading both documents together will give you a complete picture of the legal framework governing your relationship with golds.

This Policy applies to individuals aged 21 and above. No one under the age of 21 may register or operate an account on the golds platform.

golds collects the following types of information to operate its services properly and to keep user accounts secure.

2.1 Information Collected Directly

When you create an account on golds, the following information is collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID (NID) number or passport details (for identity verification)
• Payment information — such as your bKash, Nagad or Rocket number (for processing transactions)
• Your chosen username and password

2.2 Information Collected Automatically

When you use the golds platform, the following technical information is recorded automatically:

• IP address and device information (device model, operating system)
• Browser type and version
• Time, date and session duration of platform access
• Page views, clicks and navigation paths
• Information collected from cookies and similar tracking technologies

2.3 Transaction Information

golds keeps records of deposit, withdrawal and betting activity, including transaction amounts, methods, times and outcomes.

golds uses your information only for legitimate and necessary purposes. Each purpose is set out in detail below:

Cookies and similar technologies are used on the golds website and app. Cookies are small data files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and keep security features active.
• Analytical cookies: Used to understand which parts of the platform users visit and how frequently.
• Functional cookies: Used to remember your preferred language, display settings and other preferences.

4.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may limit some platform features — particularly the login and transaction process.

golds does not sell or rent your personal information. However, in specific circumstances and for defined purposes, information may be shared with third parties:

1. Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay and banking institutions.
2. Technology service providers: With contracted partners for server hosting, security monitoring and technical support.
3. Game studios: Game providers on the platform, including Evolution, Pragmatic Play and PG Soft, may process gameplay-related data in their own systems.
4. Legal obligations: Relevant information may be provided in response to lawful requests from government authorities under Bangladeshi law.
5. Fraud prevention: Where cooperation is required in investigations into money laundering or fraudulent activity.

In each of the above cases, golds ensures that third parties use the information only for the specified purpose and comply with appropriate security measures.

Industry-standard technical and administrative measures are in place to keep your information secure on the golds platform.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption: all data transfers occur over encrypted channels.
• Modern encryption technology is used for data storage.
• Regular security reviews and penetration testing.
• Automatic alerts and OTP verification for suspicious logins.

6.2 Administrative Security

• Internal golds staff access to data is limited according to role.
• Regular staff training on data privacy.
• Data protection requirements are included in contracts with third parties.

6.3 Acknowledgement of Limitations

Although golds is committed to maintaining the highest level of security, no data transfer over the internet is entirely free from risk. Keeping your account password confidential and logging in from familiar devices is your own responsibility.

golds retains your information only as long as there is a valid reason to do so. Once the need has ended, data is securely deleted or anonymised.

• Active account data: For as long as the account remains active.
• Financial transaction records: For the period required under applicable financial regulations.
• Closed account data: Even after an account is closed, certain information may be retained for a defined period due to legal obligations, dispute resolution or fraud investigation requirements.
• Logs and technical data: Retained for a limited period for security monitoring purposes.

Every registered user on golds has certain important rights regarding their own information.

8.1 Right to Access

You may request at any time to know what information golds holds about you, the purposes for which it is used, and with whom it has been shared.

8.2 Right to Correction

If any of your stored information is incorrect, you may request a correction. Proof of identity may be required when changing account verification details.

8.3 Right to Close Your Account

If you wish to stop using the golds platform and delete your account, please contact the support team. However, due to legal obligations, certain information may need to be retained for a defined period.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can cancel your subscription through account settings or via support. However, essential messages related to your account or transactions cannot be turned off.

You can find out more about how to manage your account activity and set limits if needed in golds' Responsible Gaming guidelines.

golds does not knowingly collect information from anyone under the age of 21. Age verification is mandatory during our registration process.

If a minor accidentally creates an account and this comes to our attention, that account and all associated information will be deleted immediately. If you are aware of any such case, please notify the support team.

golds may review and update this Privacy Policy from time to time. Changes may occur as a result of service expansion, legal changes or technological developments.

Registered users will be notified of significant changes in advance via email or account notification. Continued use of the platform after an update will be taken as acceptance of the revised Policy.

To learn about our overall service terms, visit the About Us page, which contains an introduction to the golds platform and a description of its services.

If you have any questions about this Privacy Policy, wish to make a request regarding your information, or have any concerns, please contact the golds support team.

You can also visit our FAQ section for answers to common privacy questions, where frequently asked questions about accounts and data are compiled.