golds Responsible Gambling
Entertainment is only good when it stays in control. At golds, we want to make sure every player bets safely and with awareness.
Gambling should not become a problem
golds is an entertainment platform — not a source of income. Casino games, slots, or cricket betting — everything is for enjoyment. But when betting habits start to affect other areas of life, it becomes a problem. We want every member to recognise that line.
Our Terms and Conditions clearly state that the minimum age to open an account at golds is 21. No account is kept active without age verification. If someone bets on behalf of another person, or if there is any attempt to operate an account in a minor's name, that account will be closed immediately.
Visit our FAQ section for answers to common questions about responsible gambling. You will find detailed information on setting betting limits, self-exclusion, and how to get support.
Problem gambling is a mental health condition — not a sign of weakness. With the right support, recovery is possible. The golds support team is available 24 hours a day, seven days a week via live chat and email in Bengali. If you feel you are losing control of your gambling, get in touch today.
- Minimum age to open an account is 21 — no exceptions
- Betting history is secure — not shared with third parties
- You can set your own deposit and betting limits
- Your account can be paused temporarily or closed permanently
- 24/7 live chat and email support in Bengali and English
- We encourage you to reach out to professional counselling services
Self-control tools
golds gives every member the ability to manage their own gambling habits. The tools below can be used at any time from account settings.
Deposit limit
Set a maximum deposit amount per day, week, or month. Once a limit is lowered it takes effect immediately; increasing it requires a 24-hour wait.
Betting limit
Decide in advance how much you can bet within a set period. Once this limit is reached, the system will automatically stop accepting bets.
Session time limit
Set how many hours you can play in one session. When the time is up, a warning will appear and the session will end automatically.
Temporary break
Lock your account temporarily for anywhere from 1 day to 6 weeks. No deposits or bets can be placed during the break.
Self-Exclusion
Close your account completely for any period from 3 months to permanent exclusion. After a permanent exclusion, the account cannot be reopened.
Activity summary
View a summary of your deposits, bets, and losses over the last 7, 30, or 90 days at any time. Understanding your own patterns is the first step toward responsible gambling.
Request to set a limit
In addition to setting limits directly in account settings, you can also let our support team know and they will set the limit on your behalf.
This form creates a support request. Our team will get in touch within 24 hours.
Warning signs of a problem
If any of the following signs appear in your behaviour, it may indicate problem gambling.
Chasing losses
You feel a repeated urge to bet again in order to win back money you have lost.
Hiding it from family or friends
You are concealing your betting habits from people close to you or lying about them.
Betting beyond your means
You are betting more than you can afford to lose.
Unable to stop
You keep deciding to stop, but are unable to follow through on that plan.
Emotional distress
You feel uncomfortable when not betting, and guilty when you do — stuck in a cycle.
Impact on relationships or work
Your betting habits are causing problems with family, friends, or your career.
Ways to get help
Asking for help is an act of courage. Support is available through any of the options below.
golds live chat
Talk in Bengali 24 hours a day, 7 days a week. Requests for self-exclusion or limit setting will be processed immediately. Our support team does not judge — they only help.
Email support
For a more detailed conversation, contact us by email: [email protected] — you can write in Bengali or English. A reply will be sent within 24 hours.
Help from family and trusted people
Tell someone close to you. A family member or trusted friend can often provide the most effective support. Speak up without embarrassment.
Professional mental health services
Seeking a mental health specialist or counsellor in Bangladesh is an effective step. From the mental health departments of public hospitals to private counselling centres — choose the nearest service available to you.
Support groups
Support groups for people recovering from problem gambling operate both online and offline. Talking with others who have been through the same experience can make a significant difference.
golds commitment
We believe in building a platform where entertainment and safety go hand in hand. Player protection is a priority in every decision we make.
Protection of minors
To create an account at golds, age must be verified using a National ID card or passport. If an account belonging to someone under 21 is found, it is cancelled and any deposits are returned.
If someone in your household is a minor who is using this platform, please notify our support team. We will act promptly. Parents can use parental controls on their devices to keep children away from platforms of this type.
Our Privacy Policy explains how account verification data is stored and how it is kept secure.
Tips for responsible betting
Set a fixed budget before you start betting and stop when you reach it. Even on a winning streak, do not increase your budget out of greed — the odds always favour the house.
Do not bet when you are tired, under emotional stress, or under the influence of alcohol. In these states, decision-making is impaired and the risk of overspending increases.
Never bet to meet a financial obligation or pay off a debt. Money set aside for betting should only be an amount whose complete loss would have no effect on your daily life.
Responsible gambling FAQ
Answers to frequently asked questions about responsible gambling are provided here.